Publish Date
June 25, 2025
Project Type
SOFTWARES & SYSTEMS
Client
RURA - Rwanda Utilities Regulatory Authority
Location
Kigali, Rwanda
Digital Platform for Handling
Cross-Border Trade Complaints
THE CHALLENGE:
Public transport in Rwanda required a structured system to
monitor drivers' and conductors' professionalism, track their
behavioral records, and enhance service quality. Manual
processes made it difficult to maintain real-time data on driver
conduct, leading to challenges in regulation enforcement.
THE SOLUTION:
63INC developed the Drivers and Conductors’ Vocational Cards
Management System (DVC)—a digital registry that centralizes
driver data, tracks vocational training, and automates disciplinary
monitoring. The platform includes a rating mechanism that
assesses driver behavior over time, fostering a culture of
accountability.
RESULT:
Since implementation, the system has significantly improved driver
compliance, public safety, and overall service delivery. With automated
data tracking, regulators can now efficiently monitor driver performance
and enforce better professional standards across the industry.
Since implementation, the system has significantly improved driver
compliance, public safety, and overall service delivery. With automated
data tracking, regulators can now efficiently monitor driver performance
and enforce better professional standards across the industry
Contact us
SINA GERARD/ESE URWIBUTSO
SINA GERARD / Ese URWIBUTSO
