Digital Platform for Handling

Cross-Border Trade Complaints

THE CHALLENGE:

For many cross-border traders, navigating non-tariff barriers

(NTBs) and bureaucratic hurdles was a major bottleneck to

seamless trade. The Ministry of Trade and Industry, through the

Great Lakes Trade Facilitation (GLTF) project, needed a real-time

digital platform to collect, monitor, and resolve traders'

complaints across regional borders.

THE SOLUTION:

63INC designed and developed the Cross-Border Traders

Complaints System, an intuitive, cloud-based platform that allows

traders to report issues, track complaint resolutions, and access

regulatory support effortlessly. The system was built with

multi-agency integration to ensure smooth collaboration between

government bodies.

This platform has transformed how regional trade disputes are

addressed, significantly reducing delays and improving

transparency. With automated case tracking, traders now

experience faster response times, enhancing confidence in the

Contact us

SINA GERARD / Ese URWIBUTSO

DEBATE RWANDA